Introduction to Healthcare Quality & Patient Safety
Healthcare professionals want to deliver excellent care, but without the right systems, mistakes happen. It’s time to change that.
This course is designed to equip you with the tools and mindset to lead that change.
Join the Movement for Safer, Smarter Healthcare
In just 4 weeks, you’ll learn how to:
Understand quality and safety concepts using the STEEEP model and global frameworks
Identify and reduce system errors with tools like the Swiss Cheese Model
Apply global best practices, from IPSGs to the PDSA Cycle
Cultivate a strong safety culture in your hospital, clinic, or organization
Develop a SMART action plan tailored to your unique setting
Course Structure
Hybrid Format
- Self-paced weekly videos
- Live weekend Zoom sessions for hands-on learning and discussion
Weekly Themes:
- Week 1: Foundations of Healthcare Quality and Safety
- Week 2: Systems Thinking & Quality Frameworks
- Week 3: Global Best Practices & Measurement
- Week 4: Safety Culture & Action Planning
Who Should Enroll?
This course is perfect for:
- Doctors, nurses, pharmacists, and allied health professionals
- Healthcare administrators and quality improvement leads
- Students and interns preparing for clinical roles
Whether you’re working in a high-pressure hospital or a resource-limited clinic, this course offers practical tools to make a difference.
What You Get
- Expert-led instruction with real-world case studies
- Downloadable tools, templates, and reflection exercises
- Interactive group activities: video analysis, role plays, and peer learning
- Final capstone project: Your personalized Quality Action Plan
Instructor Profile
Pharm. Shakira Bashir
Shakira is a Public Health practitioner with over a decade of experience transforming systems for exceptional outcomes. As a Pharmacist with expertise in Quality Improvement and Patient Safety, she combines technical knowledge with innovative thinking to drive measurable performance improvements.
Triple-certified in Project Management, Healthcare Quality, and Patient Safety, Shakira partners with diverse teams to design tailored, context-sensitive solutions. As Chief Vision Officer at The Arete Connoisseurs Limited, she leads a startup creating high-performing work ecosystems through disruptive approaches.
An accomplished facilitator and advocate for mental health, Shakira artfully combines multidisciplinary expertise with exceptional communication skills to deliver transformative training experiences.
Beyond her professional achievements, she pursues lifelong learning through literature, writing, photography, and music appreciation.
Pharm. Shakira Bashir
Why This Course Matters
“I now understand what makes a system fail and how I can influence change even as a junior staff.”
— Clinical Officer, UCH Ibadan
“This course gave me the framework and language to speak up about quality gaps at work.”
— Nurse Manager, Lagos
You’ll Walk Away With:
🔹 Clarity on what “quality care” really means
🔹 Confidence to challenge unsafe practices
🔹 Tools to assess, measure, and improve patient safety
🔹 A practical action plan to implement immediately
Don’t Wait for Change—Lead It
Your workplace deserves better systems. Your patients deserve safer care.
Be the quality champion your organization needs.
