Excellence in Healthcare Customer Services
Because a smile could save a life.
Every day in a healthcare facility, there’s more than medicine being administered. There’s the anxious mother clutching her baby, the elderly man who doesn’t understand his prescription, and the patient who’s afraid but won’t say it.
They don’t just need treatment—they need to be heard, understood, and respected.
This course is your opportunity to redefine how patients experience care through exceptional service and communication. It’s not about lip service. It’s about transformational empathy, professionalism, and clarity — the kind that makes people feel safe, valued, and seen.
Why Take This Course?
Whether you’re behind the pharmacy counter, at the front desk, or consulting in a ward — you are the face of care.
In this course, Pharm. Olufunto Olude, a renowned Certified Customer Service Professional and respected healthcare leader, teaches you how to:
- Communicate with empathy and precision
- Handle difficult conversations and complaints with grace
- Build trust and loyalty through patient-first service
- Boost your confidence in handling diverse patient needs
- Transform your role from task-doer to experience-deliverer
Who is this course for?
- Frontline healthcare staff (nurses, doctors, pharmacists)
- Hospital reception and admin teams
- Clinic and pharmacy support staff
- Anyone who interacts directly with patients in a healthcare setting
Click HERE to sneak a view into this course
Meet Your Instructor: Pharm. Olufunto Olude
With over 20 years of healthcare experience, Funto has led teams in both public and private institutions—including St. Nicholas Hospital and the Federal Neuro-Psychiatric Hospital, Yaba. A Fellow of ISQua and WAPCP, and a Certified Customer Service Professional, she currently works as a Senior Associate at SCIDaR, where she strengthens healthcare systems across Nigeria.
She’s trained hundreds of professionals, and her passion for service excellence is infectious. Funto believes healthcare should not only heal—but uplift.
What You’ll Get:
✅ Hybrid learning (Self-paced + Live sessions)
✅ Practical role-play and real-world case studies
✅ Downloadable tools and patient communication scripts
✅ Certificate of Completion
✅ Access to peer discussions and expert Q&A
Invest in the one thing every patient remembers: how you made them feel.
Price: $30
Start Date: April 19, 2025
Delivery: Hybrid (online self-paced modules + optional live sessions)
