Employee Management Essentials

Employee Management Essentials: Leading People, Not Just Roles

Course Duration: 20 lessons across 4 modules
Target Audience: New managers/team leads, mid-level managers, and senior/executive leaders in healthcare with non-clinical backgrounds
Delivery Format: Self-paced video course with activities and assessments

COURSE DESCRIPTION

This comprehensive leadership and management course is specifically designed for non-clinical professionals working in healthcare environments. Whether you come from finance, logistics, technology, HR, operations, or any other non-clinical background, this course equips you with the frameworks, skills, and confidence to lead effectively in one of the most complex organizational environments that exists.

Across four modules and twenty lessons, you will build a leadership identity grounded in evidence, learn to bridge the clinical-administrative divide with credibility, develop operational intelligence across the systems that enable clinical excellence, and master the high-level interpersonal skills required to negotiate, resolve conflict, and build coalitions.

This is not theory for theory’s sake. Every lesson is grounded in real healthcare scenarios, evidence-based frameworks, and practical application.

LEARNING OUTCOMES

By the end of this course, participants will be able to:

• Articulate a clear leadership identity grounded in self-awareness, adaptability, and evidence-based practice
• Navigate the clinical-administrative divide with cultural sensitivity and genuine credibility
• Apply quality improvement frameworks (TQM, FOCUS-PDCA, Lean) to optimize healthcare operations
• Manage conflict constructively and negotiate effectively across professional and departmental boundaries
• Build and sustain coalitions that advance both organizational and clinical goals
• Design systems and processes that enable clinical excellence and improve patient outcomes
• Lead organizational change using structured, evidence-based methodologies

COURSE STRUCTURE

The course is organized into four progressive modules, each building on the previous:

Module 1 establishes your leadership foundation — who you are as a leader and what modern leadership demands.

Module 2 develops your interpersonal capability — how to work effectively across the clinical-administrative divide.

Module 3 builds your operational intelligence — the systems and processes that enable excellent care.

Module 4 advances your strategic skills — power, negotiation, conflict resolution, and influence at scale.

ASSESSMENT & CERTIFICATION

Formative Assessment: Each lesson includes 2-3 reflection questions or practical activities designed to apply learning to your own context.

Summative Assessment: A 20-question multiple-choice quiz covering all four modules. Passing score: 70% (14/20 correct).

Certificate of Completion: Awarded upon successful completion of all lessons and passing the final assessment.

WHO SHOULD TAKE THIS COURSE

This course is ideal for:

• Non-clinical professionals new to healthcare who need to understand how to lead in this unique environment
• Experienced non-clinical managers in healthcare who want to formalize and deepen their leadership capability
• Professionals transitioning into management roles from individual contributor positions
• Mid-level and senior leaders who want to build stronger partnerships with clinical colleagues
• Anyone responsible for leading teams, managing projects, or influencing decisions in a healthcare setting